Reviews are scattered: Google, social, delivery apps.
Reviews are scattered: Google, social, delivery apps.
Manually checking all reviews, Isn’t realistic - not efficient
Manually checking all reviews, Isn’t realistic - not efficient
Bad Reviews can live forever
Bad Reviews can live forever
Most customer won’t consider brands with low ratings, especially below 4 stars
Most customer won’t consider brands with low ratings, especially below 4 stars
Real meaning lies beyond star ratings
Real meaning lies beyond star ratings
The same review can hold a positive feedback and a negative one
The same review can hold a positive feedback and a negative one
Reoccurring issues can have different Stars.
Reoccurring issues can have different Stars.
Star ratings don’t tell you where or when the issue happens.
Star ratings don’t tell you where or when the issue happens.
Star ratings don’t link reviews to menu items
Star ratings don’t link reviews to menu items
How SIRA Works
How SIRA Works
6 Steps Of Continuous CX Enhancement
6 Steps Of Continuous CX Enhancement
Collect
Understand
Segment
Locate
Detect
Act
Collect
Sira gathers reviews from multiple sources for example:
Google, Talabat
Dine-in
Delivery
Drive-through
Pickup
Collect
Sira gathers reviews from multiple sources for example:
Google, Talabat
Dine-in
Delivery
Drive-through
Pickup
Understand
Sira’s Ai can comprehend reviews beyond words (Different: languages - Dialects - Contexts).
Segment
SIRA organizes feedback into categories like Food, Preparation, and Delivery, which are further divided into subcategories such as Quality, Temperature, and Taste. Then it tags them with clear labels like Burnt Meat and Cold Food.
Locate
Sira can analyze feedback at a branch level, so you see exactly where and when an issue starts, enforce what’s working, and fix what’s not.
Detect
Sira Detects what items works best and what items get the most complaints, turning your menu into an ROI map, not a guess.
Act
Sira flags critical complaints or recurring issue, so you can take actions before it’s too late.
Collect
Sira gathers reviews from multiple sources for example:
Google, Talabat
Dine-in
Delivery
Drive-through
Pickup
Understand
Sira’s Ai can comprehend reviews beyond words (Different: languages - Dialects - Contexts).
Segment
SIRA organizes feedback into categories like Food, Preparation, and Delivery, which are further divided into subcategories such as Quality, Temperature, and Taste. Then it tags them with clear labels like Burnt Meat and Cold Food.
Locate
Sira can analyze feedback at a branch level, so you see exactly where and when an issue starts, enforce what’s working, and fix what’s not.
Detect
Sira Detects what items works best and what items get the most complaints, turning your menu into an ROI map, not a guess.
Act
Sira flags critical complaints or recurring issue, so you can take actions before it’s too late.
SIRAhelps protect your reputation by analyzing reviews beyond star ratings
to uncover hidden issues your customers face and translating them into clear, actionable insights.
Track Trends
Track Trends
SIRA analyze every feedback to detect rising patterns and spot shifts as they emerge.
Insights to Action
Insights to Action
SIRA turns scattered opinions into clear tags, so you can take precise actions.
Connect the Dots
Connect the Dots
SIRA reads between your stars to link how your actions impact your future performance. Less guessing, more understanding.
Clarity through Noise
Clarity through Noise
SIRA cuts through the volume to show you what matters most. Which branch needs attention, which item drives complaints, and where to focus next.
